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Welcome

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Week 0242 : 10th February 2025

Shipping Information

In order to comply with the European Union (EU) Directive on Distance Selling, the Terms and Conditions, Shipping Information, Returns and Refunds and Privacy Policy must be agreed to before your order can be processed.

Bernard Magee Bridge Ltd delivers to UK, Ireland, EU, European and Worldwide countries.

Upon submitting an order using our automated shopping basket system and then making payment, you will receive an email confirmation of your order.

If your order exceeds our standard shipping rates, then upon placing this with us you will receive an email confirming that we have received your order. We will then manually calculate the shipping cost and notify you of this for you to then make payment of the whole order including shipping, prior to processing and despatch.

In the unlikely event of us being unable to fulfil your order or part thereof, (due to having sold out of a selected item), or there being an error in your order we will advise you as soon as it is possible. If payment has been made on an order that we are unable to fulfil we will refund payment by the same method as the payment made.

Upon receipt of payment, your order will be despatched via the shipping method chosen by you, this may be Royal Mail or specialist carrier, which will require a signature upon receipt. Please note: while you may instruct the specialist carrier to leave your package with a neighbour if you are out, this may not always be possible due to the carrier’s own policies.

Delivery charges are based upon the weight of your order, method of shipment, as well as destination. The cost of this is shown at checkout prior to making payment.

Online orders received by 12 noon between Monday to Friday (excluding public holidays) are normally despatched the same day via your chosen method of shipment. However, we cannot guarantee the post or courier delivery times. Our aim (but not guarantee) is to despatch your order within 2-3 working days, although events outside our control (such as extreme weather) may dictate delays.

If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract, and we will refund any money paid by you.

Risk of loss or damage to goods shall pass to you upon delivery. Claims for damaged goods must be noted at time of delivery and notified to Bernard Magee Bridge Ltd within 3 days of delivery to you. Upon return of the damaged goods to Bernard Magee Bridge Ltd, we will at our option repair or replace the damaged goods. The cost of return must be paid for by the customer.

If you are a consumer, in addition to your other rights, you have the right to cancel the contract and receive a refund, provided that the goods are returned undamaged and complete, along with the relevant packaging in an unused and re-saleable condition. You must inform us in writing of your desire to cancel within fourteen days starting from the day the goods are delivered to you. We will then issue you an RMA number, which must be included with the goods when you return them. You must return the goods to us at your cost, and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 7 days of receiving the RMA number, then your cancellation will be terminated.

Bernard Magee Bridge Ltd | Registered Office: Jury Farm, Ripley Lane, West Horsley, Surrey, KT24 6JT | Registered in England: No. 12616039  |  [email protected] |  01344 205120

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Current Login Issue

We are currently experiencing login issues for some users using Safari on iPads. We sincerely apologise and would like to assure you that this is a system issue and not something you are doing wrong when logging in.

If you are using an iPad could you please ensure you have cleared your Safari cache as follows:

  1. Open Settings

    • Tap the ⚙️ Settings app on your iPad.
  2. Go to Safari Settings

    • Scroll down and select Safari from the list.
  3. Clear History and Website Data

    • Scroll down and tap Clear History and Website Data.
    • Confirm by tapping Clear in the popup.

We are currently experiencing login issues for some users using Safari on iPads. We sincerely apologise and would like to assure you that this is a system issue and not something you are doing wrong when logging in.

The issue is related to a third-party integration and we are working with the developers to get the issue resolved ASAP.

Current resolution status:
THE CAUSE HAS BEEN IDENTIFIED BY THE INTEGRATION DEVELOPERS. THEY ARE NOW CODING A SOLUTION IN PREPARATION FOR TESTING.

Clear Cache Safari Ipad 2

Please click anywhere outside of this popup box to return to the login page

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